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Conflict
Prevention In The Workplace
A must read for anyone working in a team
environment or who has an interest in reducing
conflict at work. The core premise is that while
some conflict is "good", much conflict stems
from faulty use of language.
By changing the language you use, you can
prevent or eliminate unnecessary, stressful, and
destructive conflict from your life. Applies at
home and at work.
It makes much more sense to present unnecessary
and destructive conflict before it grows. Once a
conflict expands or escalates, it's hard to fix.
Conflict Prevention In The Workplace explains
how to modify your use of words and language to
reduce the possibilities of personality
conflicts, and other non-substantive and
needless conflicts. Practical. Use these
techniques immediately.
Learn to Prevent Unnecessary and Destructive
Conflict Before It Escalates
The Point: We all experience conflict in
our lives. There's always been a lot of interest
in how to manage conflict once it appears in the
open, and that's important. What's not so common
is a concern for preventing unnecessary
conflict, so it doesn't start in the first
place.
Robert Bacal noticed that people who are
involved in little conflict actually communicate
differently than those who seem to be involved
in a lot of conflict situations, and that these
differences occur at work and in personal
relationships.
This book teaches you how small modifications in
how you communicate will affect the degree to
which you actually contribute to conflict
situations. If you change your communication
ability, you can significantly reduce conflict
around you.
Book Features: With roots in psychology
and psycholinguistics, it is written in a style
anyone can understand, with lots of examples. It
explains what you need to stop saying, and how
to replace conflict provoking language. It is
also short. You needn't spend days wading
through complex explanations. About 100 tightly
written, lean pages.
What's Inside?
Conflict In Organizations - An Overview
- The Inevitability of Conflict
- Good Organizational Conflict
- Ugly Conflict
- Contributors to Ugly Conflict In The Workplace
- Summary
- KeyPoints
Cooperative Vs. Conflict-Provoking
Communication
- The Essential Difference: Cooperative
Communication
- The Psychology Beneath Cooperation &
Confrontation
- What Angers People Or Primes The Conflict Pump
- Lack of Listening/Understanding
- Less Than Communication
- Communicating Mistrust
- Violations of Conversation Rules
- Blatant Generalizations
- Power/Status-Based Communication
A Brief Conflict-Provoking Communication
Self-Assessment
Conflict-Provoking Behaviours
- Person Centred Comments & Criticism
- Past Centred Comments
- Guilt-Induction Attempts
- Blaming Comments
- Inappropriate Reassurance and Positive
Thinking
- Unsolicited Advice/Commands
- Lengthy Attempts At Persuasion
- Defensiveness-Causing Questions
- Extended Attempts To Win
- Mistrust Statements
- Overstatements and Over-generalizations
- Infallibility Comments (and qualification
comments)
- Histrionic Behaviour (Overdramatization)
- Use Of Hot Phrases and Words
- Words or phrases that suggest disinterest
- Phrases that blame or imply blame or suggest
ignorance
- Absolute words
- Phrases that suggest helplessness (brush-offs)
- Phrases that have a threatening undertone
- Phrases that challenge or dare
- Use of Code Words and Innuendo
- Passive-Aggressive Behaviour
...much more inside
Electronic Downloadable Version
Price: $25.95
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